LUCENT / AVAYA

Certified Consultants/Software Specialists:

Philandra Consulting can provide you with complete implementation services associated with your  Lucent/ Avaya system.

• Definity G3r, G3I
• System 85
• System 75
• ProLogic, Legend, Merlin Magic.

We specialize in system integration and application enhancements that can be accomplished onsite or remotely by our software administration experts.

Call Routing and Completion:

• ARS (Automatic Route Selection)
• World Class Routing and NANP (North American Numbering Plan)
• AAR (Automatic Alternate Routing)
• ACD and UCD (Automatic and Uniform Call Distribution)
• Vectoring

CTI (Computer Telephony Integration)

• Via ASAI through MAP-D

Facilities Management:

• Networking
• Analog and Digital Trunk Services:
• (ISDN, T1.5, DID, DOD, WATS, Local and FX)
• System Security RPSD (Lock and Key implementations and changes)

System Management Reports and Analysis:

• Traffic analysis
• Least cost routing assurance
• Call completion
• Usage and Security

Station Services:

• Analog and Digital terminal moves, adds, changes, and rearrangements.
• ISDN: BRI and PRI terminal implementations

Related Systems:

• CMS (Call Management System)

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